All our rich variety at a glance

FAQs

Unbelievably varied: That’s your holiday at the Winklerhotels in a nutshell. So that you have all the information you need before you arrive and can enjoy our rich range of services to the fullest, we’ve pulled together all the important details in one place.

Arrival

Your room or suite will be available to you from 2 p.m. on the day of your arrival. If you will be arriving after 7 p.m., please let us know in good time. In general, our arrival days are Saturday and Sunday. However, we’re happy to take other wishes into account wherever possible.

Bed and breakfast

For bed and breakfast, the ¾ luxury board rate is reduced by €10.00 to €20.00 per person per night.

Cancellation conditions

  • Up to 30 days before arrival: 30% of the cost of the booking must be paid.
  • From 29 to 10 days before arrival: 50% of the cost of the booking must be paid.
  • From 9 days before arrival, in the case of no-show and early departure: 100% of the cost of the booking must be paid.

Cancellation insurance

From experience, we know that something can come up shortly before your holiday, no matter how much you’re looking forward to it. To save both you and us costs and stress, we highly recommend taking out cancellation insurance that covers you in the event of cancellation, late arrival, and early departure.

Cash payments

Please note that Italian law only permits cash payments up to a maximum of €4,999.99 (does not apply to non-EU citizens).

Departure

We kindly ask you to vacate your room or suite by 11 a.m. on the day of your departure. In general, our departure days are Saturday and Sunday. However, we’re happy to take other wishes into account wherever possible.

Deposit

To confirm your booking, we kindly ask you to pay a deposit of 30% of the total booking rate per room or suite, which can be paid by bank transfer, credit card, or online via our click-to-pay system.

Raiffeisenkasse Bruneck
IBAN: IT22 W080 3558 8200 0030 1011 111
SWIFT-BIC: RZSBIT 21105

Discounts for children and teens

The listed rates for children and teens apply when they stay in an extra bed in the parents’ room with two full-paying adults. The apartment and the family wellness suite are excluded.

  Hotel Lanerhof Chalet Purmontes Hotel Winkler Hotel Sonnenhof
0 – 2.9 years old Off season:
€30.00 per night
Main season:
€35.00 per night
€100.00 per night Off season:
€35.00 per night in separate children’s room
€25.00 per night in parents’ room
Main season:
€40.00 per night in separate children’s room
€40.00 per night in parents’ room
Off season:
€30.00 per night
Main season:
€35.00 per night
3 – 6.9 years old -50 % on the adult rate €330,00 -50 % on the adult rate -50 % on the adult rate
7 – 14.9 years old -35 % on the adult rate -35 % on the adult rate -35 % aon the adult rate -35 % on the adult rate
15 – 16.9 years old -25 % on the adult rate -25 % on the adult rate -25 % on the adult rate -25 % on the adult rate
17 – 17.9 years old -20 % on the adult rate -20 % on the adult rate -20 % on the adult rate -20 % on the adult rate

Why not take a look at our family suites?

Dogs

If you wish, you are welcome to bring your four-legged friend with you to the Winklerhotels. We charge €25.00 at Hotel Lanerhof and Hotel Sonnenhof, €30.00-40.00 at Hotel Winkler and €60.00 in Chalet Purmontes per night/dog without food and kindly ask you to bring a dog bed and blanket with you.

Thank you for understanding that your pet is not allowed to enter our spa area and garden area accessible to all guests.

Your dog is welcome to accompany you to dinner (at Hotel Winkler for an extra charge).

We reserve the right to charge a final cleaning fee of €50.00 as well as to claim against your liability insurance in the event of any damages.

Double room for single use

Subject to availability, we charge a single supplement of 40 to 50% per night on top of the per-person double room rate. For suites, the single supplement is 50% per night on top of the per-person suite rate.

Internet

Free Wi-Fi and an internet point are available to you at all our hotels.

Late check-out

Make the most of your departure day and enjoy some quality time in the spa area. You can either keep your room until 6 p.m. and set off home in the late afternoon or eat dinner here, too, and check out by 9 p.m. Please reserve your late check-out at the reception in good time.

Hotel Lanerhof and Hotel Sonnenhof:

  • Check-out by 6 p.m.: €35.00 per person
  • Check-out by 9 p.m.: €55.00 per person incl. dinner

Hotel Winkler:

  • Check-out by 6 p.m. in the spa area incl. afternoon snack: €35.00 per person
  • Check-out by 6 p.m. in your room: 50% of the daily rate per person

Chalet Purmontes:

  • Check-out by 6 p.m.: 50% of the daily rate per person

Luggage service

Reasonably priced luggage transport to the hotel and back:

Insam Express
Tel. + 39 0471 796110
www.insamexpress.it

Rate information

All rates are in euros and are per person per night including our ¾ luxury board.

Room preference

We’re happy to take any room or suite preferences into account subject to availability. Rooms and suites may vary in layout, decoration, and furnishing from those shown in the pictures and plans.

Tourist tax

The tourist tax must be paid per person (from the age of 14) per night directly at the hotel in addition to the cost of your stay.

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